Terms of service.

Last updated 11 October 2026

About these terms

These terms cover your use of this website and set out the main rules for using the Trojan CRM service. Trojan CRM is made by TG Digital, a small UK business owned and run by its two founders. "We" and "us" mean TG Digital; "you" means the person or firm using the website or the service.

A firm that subscribes to Trojan CRM also signs a customer agreement with us, covering fees, service levels and data processing in detail. If that agreement and these terms disagree, the customer agreement wins.

The service

Trojan CRM is web-based job management software for building firms: quotes, jobs, scheduling, costs, purchase orders, invoices and reports. Each firm has its own instance of the system at its own address, with its own database, hosted in London.

We may improve and change the service over time. We will not remove a major feature a customer relies on without telling that customer in advance.

Fees

The service is a flat annual fee per firm, banded by the size of the firm, with unlimited users. Set-up on site is included. The fee, how it is paid and how a subscription is renewed or ended are set out in the customer agreement. We do not take payment through this website.

Accounts and security

A firm's admins create accounts for their own staff and decide each person's role. Each person must have their own account and keep their password to themselves. Tell us straight away at [email protected] if you think an account has been misused.

Rules on sending email

The system sends a firm's quotes, invoices and purchase orders by email on the firm's behalf. A firm using this feature must:

• only send documents to its own customers, suppliers and subcontractors, in the course of real work for or with them;
• never use the system to send marketing, newsletters or any message the recipient has no reason to expect;
• never upload or import mailing lists, or email people whose addresses were bought, rented or harvested;
• keep the reply-to address in its settings pointing at a mailbox it reads, so recipients can reply;
• not try to get around the system's refusal to email an address that has bounced or complained.

We may suspend a firm's email sending, without notice if necessary, if we believe these rules have been broken or if our email provider asks us to. Documents can still be downloaded and sent another way while sending is suspended.

Using the service properly

You must not use the service to break the law, to store or send anything unlawful, to try to reach another firm's data, to probe, overload or attack the service, or to copy or resell it. If you find a security weakness, please tell us at [email protected] rather than testing it further.

Your data

A firm's records in its system belong to the firm. We process them only to provide the service, on the firm's instructions, as described in our privacy policy and the data processing terms in the customer agreement. When a firm leaves, we return its data and then delete it.

The firm is responsible for the lawfulness of the personal data it puts into the system, and for the content of the documents it sends.

Intellectual property

The software, this website and the Trojan CRM name and the horse logo belong to us. A subscription gives the firm the right to use the service for its own business while the subscription lasts. The quotes, invoices and other documents a firm produces are the firm's, and carry its own name and branding.

Our responsibility to you

We take reasonable care to keep the service running, correct and secure, but we cannot promise it will never be interrupted or contain errors. A firm should check documents such as invoices and VAT treatment before issuing them; the system helps with this but the firm remains responsible for its own tax affairs.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. Other limits on our liability to customers are set out in the customer agreement. This website is provided for information, and we are not liable for any loss arising from relying on it.

Suspension and ending

We may suspend access to the service if it is being used in breach of these terms or puts other firms or the service at risk. How a subscription ends, and what happens to the firm's data when it does, is set out in the customer agreement.

Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.

Contact and changes

Questions about these terms: [email protected]. We will update these terms from time to time; the date at the top shows when they last changed.